Terms

BOOKINGS:

Your appointment date and service will be secured when the signed contract and 50% non-refundable deposit are received. The remaining balance will be due5 DAYS BEFORE THE EVENT. (Exceptions may apply upon notice) If booked after the 2 week mark, a $50 Rush Fee will be applied.

PAYMENTS:

ALL SERVICES/PAYMENTS MADE ARE NON-REFUNDABLE. Deposit payments can be made through PayPal, Cash App, Apple Pay, Zelle or cash. All remaining payments are to be paid 5 DAYS BEFORE THE EVENT. (Exceptions may apply upon notice) If NOT paid at least by the day before the event, balloon dekor services will NOT be delivered on the day of the event. Receipts are available upon request.

MISCELLANEOUS FEES:

Costs incurred for travel and delivery of this service are to be paid by Client. These may include, but not limited to: parking, valet, tolls etc. Where such costs are incurred, the amount will be included in the final bill and will be due 5 DAYS BEFORE THE EVENT.

TRAVEL:

Travel within 1 hour from Orlando, Florida to your event location is included. Any location over an hour away will be charged a mileage fee of $20 per additional 30 miles. Please note that this distance/rate is for a round trip.

SERVICE LOCATION:

We may require access to the location at least 2 hours prior to the scheduled event start time. This is necessary in order for the Artist and decorating team to organize and set everything up before the event begins.

DELAYS:

The Artist and all decorating staff will arrive onsite as specified by the Client. We cannot be held responsible for delays (or incomplete decor) if not allowed a reasonable amount of time to complete decor services as described in this agreement as we must have AT LEAST 2 HOUR MINIMUM. If the delays are due to the artist, we may discuss further the concern at the time of set up.

DEKOR EQUIPMENT:

All re-usable non balloon equipment, including but not limited to balloon stands, backdrops, fabric, etc., are the property of The Artist and must remain onsite for pickup at a specified time. All personalized backdrops are rentals. If you would like to buy the personalized backdrop it is an extra $100. The Client is responsible for all losses due to theft, vandalism, misplacement or damage. In the event that the Artist’s equipment is damaged, misplaced, or stolen, the Client agrees to be billed for the repair or replacement cost of the item(s). If Client keeps equipment overnight, it will be a $20 fee applied each night.

MATERIAL GUARANTEE:

All materials are guaranteed to be as specified by the manufacturer. If a supplier discontinues a product or a manufacturer changes its material type,
Kiki’s Dekor reserves the right to make any last-minute changes, including but not limited to substituting an item of like kind and quality.

DISPOSAL:

Breakdown and haul-away services will be provided as part of this agreement.

INCLEMENT WEATHER:

ALL SERVICES/PAYMENTS MADE ARE NON-REFUNDABLE. The Artist shall not be responsible should weather conditions make it impossible to setup decor services (as described in this agreement). This includes, but not limited to strong winds, rain or snow storms. However, if inclement weather prevents delivery of agreed decor, the remaining balance can be rolled over to a new date in the same month. If rescheduled after the original month, it will be considered as a new booking and an additional $50 will be due. Exceptions on dates may apply.

ACCIDENTS:

We are not responsible for accidents or injuries related to our decor that is caused by mischief or mishandling by the client, guests or site staff. Please, do not allow guests to put the latex balloons into their mouths. Be aware that some Children and Adults have allergic reactions to latex. These groups of people should refrain from having any contact with the latex balloons.

OUTDOOR DECOR:

We use only the highest quality products and techniques to build your balloon decor. However, due to the general nature of balloons, we cannot guarantee that they will remain perfect and intact when used outdoors.
If inclement weather conditions make it difficult or impossible to produce as specified, we will do our best to be flexible with providing decor alternatives.
It is clearly understood that there will be no refunds or discounts for loss, breakage or failure to produce due to factors outside and beyond our control.

DISCLAIMER:

We use professional equipment and material as intended for its particular purpose within all designs.
To limit your risk of damage we recommend that all decor and items remain in the position and location they are ordered for, installed in or placed in.
Please do not use or place any decor designed for indoor use outdoors or outside of covered 4-wall framed structures. Similarly, do not use any decor designed for outdoor use indoors.

EXCLUSIVITY:

Kierra Brown aka Kiki, owner of Kiki’s Dekor, will be the sole exclusive balloon artist for the contractual event. All designers will be direct employees or subcontractors of the designated sole Balloon Artist used at this event. By signing the agreement the client agrees that no other person or company, including but not limited to caterer, coordinator, planner, event designer, volunteers, professional or otherwise, shall provide balloon products or decor for the client’s event without our prior written consent.
If this occurs, we reserve the right to leave the job site for breach of contract.

PHOTOGRAPHY:

Photos or videos of our work may be taken for promotional use and advertising purposes on our website, portfolio, social media, brochure, etc. You agree to us taking and using such images as described and releasing any and all claims regarding use.

CONFIDENTIALITY:

All information provided by the Client shall be treated with the requisite confidentiality and will only be available to the Artist, and their decorating staff. Your personal details will not be made available to any other party without your express agreement.

CANCELLATION / RESCHEDULING:

Any cancellation or rescheduling must be made at least 5 days prior to your scheduled event date or you will be responsible for paying the full amount of services agreed upon in this contract. Once final payment has been made, there will be no refunds. We are not responsible for inclement weather, acts of God, or other situations that may cancel or postpone your event. Please note that we will make every effort to accommodate date changes to your event.
If for any reason make it impossible to setup decor services after 5 days prior to your scheduled event date the remaining balance can be rolled over to a new date in the same month. If rescheduled after the original month, it will be considered as a new booking and an additional $50 will be due. Exceptions on dates may apply.

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